Aspects such as people's interests, tastes, needs, and even people themselves, change as time goes by, since they are part of existence, of professional and personal development. Following this line, the term VUCA could be said to form these aspects that make up the current reality, especially applied to the business environment, referring to four terms in English:
Volatility (Volatility)
-- (Uncertainty)
Complexity (Complexity)
ambiguity (Ambiguity)
VUCA Terms
VOLATILITY: It refers to the changes that are happening in an unpredictable way due to their speed, their extension to different categories, etc.
UNCERTAINTY: What is going to happen in the future and how it can affect the company. The term lies in not knowing what will happen, and what it will entail.
COMPLEXITY: Refers to the difficulty of understanding the context.
AMBIGUITY: It involves the lack of clarity to understand the environment, which can cause uncertainty.
When did the VUCA concept arise?
To get to the origin of the VUCA concept, we have to go back to the 90s, when the US Army used this term to talk about the changing situation of those times.
Currently, after the pandemic, and the drastic change that much of the planet experienced in all aspects, this term has been used frequently again.
It could be said that today, an H can be added to the concept of VUCA, referring to hyperconnectivity. This is due to the continuous access we currently have to information, thanks to different technologies.
How does a company adapt to a VUCA environment?
The VUCA environment and all that it entails is a great challenge, and even more so for companies. Despite this, there are a number of elements that help the company adapt to this environment:
LEADERSHIP
A good leader takes responsibility for his own behavior towards his team, being able to achieve a good work environment, a happy team, much more productive and obtaining better results. Having a group of good leaders in the company will guarantee a great production effectiveness. In addition, they are responsible for leading the company to success despite changing environments. It is a key element to be able to overcome any VUCA environment.
TALENT
The company's talent is another of the most important elements, which is why it must be managed correctly so that it is as productive as possible.
Bet on the Loyalty of the employees will help in the whole field of work and its evolution. You will generate loyalty and commitment in the template, which will always be beneficial for you as a company.
Therefore, retaining employees must be a priority objective for Human Resources departments. Once the idea of loyalty and the benefits it brings both in the short and long term have been valued, you should begin to develop a strategy in accordance with the values and philosophy of your company.
SPEED
Speed is a key factor for the company to adapt to change. It is able to determine the ability of companies or organizations to face any type of obstacle that comes their way. As we have mentioned before, the VUCA environment can appear at any time, so it is essential to know how to adapt and respond instantly in order to be present today.
GOOD WORKING ENVIRONMENT
Boredom, despondency and moodiness on the part of an employee is one of the biggest threats to companies. This translates into a lack of interest, and a great demotivation towards their job. Which leads to the employee not offering all his performance.
The workplace should not be a space where the employee feels that their professional growth is hindered, nor where they do not feel heard or valued. A more fun, employee-focused environment should be created to motivate and increase employee productivity. To achieve this, the Gamification provides a comprehensive solution for all problems within the workplace, no matter how critical or trivial.
HAVE A CRM (Customer Relationship Management)
CRM, Customer Relationship Management (Customer Relationship Management), is a type of 360o management that encompasses a set of practices, business strategies and technologies focused on customer relations. As we mentioned before, we are immersed in digital transformation, where new technologies are part of our daily lives, both personally and at work. Relations have also changed, and in the labor market, a new concept emerged; the customer experience. So CRM is fully involved in it.
Human Resources in VUCA environments.
All Human Resources departments are essential when facing a VUCA environment. That is why talent management is very necessary to be able to retain new talent, effective and suitable for the company, willing to work in a company with a strong business culture.
There are many companies that help their employees in terms of initial and continuous it means. Courses, masters, private classes, different ways in which employees increase their knowledge, skills and abilities. Promoting training and improving the qualification of employees is key to being able to adapt to the changes that arise in the market.
Currently, and more so since the Covid-19 pandemic, numerous companies have opted to allow flexible hours and ease of reconciliation between personal and work life, so that the worker himself optimizes time according to his criteria. The trust that the company shows in its teams considerably increases their motivation, as well as their commitment and responsibility, creating a better work environment.
